怪事連年有，航空業特別多。

最近除了問題不斷 的波音 737-Max 之外，空服員的紀律也受到了重大的挑戰。

每遇到這種狀況，就是身為準航空人員的我們必須要準備時事相關的問題的時候了！

Kathy 老師說，今年在台灣招募的空服員考試中， 這個新聞一定要準備。

Kathy老師：航空職前培訓師 ‧ 前阿聯酋航空空服員

An EVA crew member shared an inconceivable1 story about her flight from Manila to Taipei on her Facebook, on which she accused her senior crew member who was acting unprofessionally by working while sozzled. According the crew who revealed this scandal2, this senior crew member appeared intoxicated3 at Manila before departure and acted abnormally during the flight. The captain decided to report this weird case and the whole team was sent for alcohol check after landing in Taipei.
日前一名長榮空服在自己的臉書上分享了一則令人匪夷所思的消息 – 她的資深同僚從馬尼拉到台北航班上酒醉值勤，表現極不專業。該名爆料空服指出，這名資深組員在馬尼拉準備起飛前已經有酒醉的跡象，整個航班上表現異常。機長最後向公司通報異常，全機的組員在台北下機後全數接受酒測。

Not too long after this incident, Taiwanese media, Apple Daily, unclosed4 this breaking news. EVA AIR claimed that the intoxicated crew member was caught having more than the legal limit of alcohol as she served passengers onboard and her career has been terminated.
事發不久之後，台灣媒體蘋果日報踢爆這則消息。長榮航空則回應涉及酒醉值勤的空服員的確被檢驗出在機上服務時體內酒精濃度大於法規標準，目前已被停職。

Sadly, this is not the unique offense against crew discipline. In 2012, a 24-year-old British Emirates crew member was arrested when the airplane touched down in Birmingham after her fellow cabin crew members raised the alarm over her odd behavior. The alcohol test found she had 164mg of alcohol in 100ml of blood. The legal limit for cabin crew is 20mg under British aviation law but for Emirates, it’s ZERO tolerance. Her boozy antics ended up her being sacked5 and she was fined £110 for such a drinking case on a flight.
讓人難過的是，這起違紀事件並非罕見的單一個案。2012 年，24歲英國籍的阿聯酋空服員被同班機的同事通報行為異常後，在班機降落在伯明罕降落時遭到逮捕。該名空服員的酒測結果顯示每100毫升的血液裡含有164毫克的酒精。英國當地法律規範空服員每100毫升血液中的酒精含量必須小於20毫克，阿聯酋航空內部規範對酒精零容忍。這名空服員酒醉鬧事讓她面臨被公司開除，同時必須支付110英鎊的罰款。

Just end of last year, a JAL pilot was reported intoxicated by a bus driver at London Heathrow. The pilot was removed from the flight and immediately suspended his flying operation. Under the fact that the pilot was ten times over the legal limit, he was jailed for ten months. Moreover, the President of Japan Airlines took a temporary 20% pay cut as a consequence. Unfortunately, another JAL cabin crew member who had worked for JAL for 23 years was caught involved in7 alcohol-related incident only a few months later. Again, both JAL’s President and Head of Cabin Crew took pay cuts (20% and 10%) because of this incident for one month.
就在去年底，一名日本航空機師在倫敦被接駁車駕駛通報酒醉值勤。該名機師隨即被從組員名單中剔除並立刻受到停飛處置。由於該名機師的酒測值超過規定標準的10倍，他必須面臨10個月的牢獄之災。日本航空的總裁為此暫時減薪20%以示負責。遺憾的是，僅僅數月後，一名在日本航空服務超過23年的空服員也涉及在執勤中飲酒。因為這次的事件，日本航空的總裁跟空服處主管同步被減薪一個月( 各減20%與10%)以示負責。

These few inflight incidents cover different ages, seniority and positions in the airlines industry. But all of them effected our reputation and promises to passengers greatly. I understand everyone has different issues in life, and those issues need to be solved. Some may be too stressful, so that they might push a person into a crash depression. That’s why we all need a personal stress relieving process and don’t bring a disgraceful meaning to having a load of booze on board.
這幾起違紀事件的涉案人在年齡、服務年資、職務上各有不同。但他們同樣都影響了社會大眾對航空業的觀感，也大大違反了航空業對旅客的承諾。我能夠了解每個人脫下制服都必須面對自己生活上的難題，這些困難的確可能把人逼到絕境。這也是為什麼我們必須要建立良好的紓壓管道，不要讓機上酒精被賦予負面的新定義。

穿著亮麗制服的工作，背後往往負擔了不為人所道的壓力。以面對人的空服和地勤人員來說，每天面對艙壓、時差、作息顛倒引起的生理變化；擁擠的機艙和緊縮工作時間中同事溝通的摩擦；面對顧客抱怨的大量負面情緒，無怪乎在面談的時候，主考官特別喜歡問「休閒時候都做些什麼呀？」、「遇到壓力的時候你會怎麼處理？」、「你遇過最困難的挑戰是什麼？」
說到這裡，小編想起有一次跟曾經擔任過多家航空公司人資長的Camille老師開會時，老師分享他面試空服員時問了：「你遇過最困難的決定是什麼？」其中一個應試者回答：「今天早餐要吃什麼。」老師當時翻了個白眼，果決的把他從名單上劃掉了。畢竟一個連早餐都可以成為人生困難抉擇的人，實在很難讓人對他的壓力處理感到安心呢。